Candu is currently in a closed beta.
If you believe you have a great use case for Candu, please get in touch with our team. 🥳 We'd love to hear from you.
A Client Token is provided once you sign up with Candu.
Once you have successfully installed the Candu SDK, you will be able to:
Preview content you create in a Portal
See incoming events in the Event Stream.
You can find your Portal
slug on the Portal’s page.
If you have not yet created a Portal, you can create one, which will prompt you to create the Portal
slug. Once set, the
slug cannot be changed.
If you have installed the Portal
slug but your content is not rendering, check that you created the
slug for the Portal that the content is connected to. If someone created a new Portal with a different
slug, rendering will not work.
Make sure your Portal is
Live and attached to a Segment.
We recommend starting with a staging server. To test a Portal you will need to:
Create a Tutorial
Connect it to a Portal
Preview it in your app
Hmm. Sounds like you should contact the Candu team.
To check that you’ve correctly implemented your Styleguide, you’ll want to preview a test Tutorial with the Blocks that you’ve set up.
Alternatively you can visit the styleguide page under settings in your dashboard https://app.candu.ai/settings/styleguide
If Preview is not working as expected, but you have successfully installed a Portal, it is most likely because your Tutorial is not properly connected to the Portal.
To see Tutorial, you need sync it to a
Whenever possible, Candu will use your Styleguide to render your Blocks. However, if a Block type has not been set up, Candu will fall back to HTML. You can adjust your styles here: React Styleguide.
You can get started using Candu without a Styleguide, but it will render as plain HTML. For efficiency, we recommend setting up the styles at install.
No, you can follow the Quickstart guide to get started without eventing, but we recommend integrating eventing from the outset. Candu cannot retroactively track events or traits. For example, if you want to change content for your end-users based on the first time they logged into your app, Candu will only evaluate ‘first login’ as of the date of install.
You can check any event that is being published into Candu in the Event Stream.
You will be able to see whether identity, track, and page events are being passed to Candu in the Event Stream.
If you’ve installed Candu via Segment.io, you will also be able to see which events are being passed to Candu in Destinations.
For further information on this integration, see Segment’s Candu Destination Documentation.
Candu cannot retroactively track events or traits. For example, if you want to change content for your end-users based on the first time they logged into your app, Candu will only evaluate ‘first login’ as of the date of install.
If you would like to use an event that happened in the past, send Candu an event (first login date) as an end-user
Add them to the Traits field in the SDK Provider.