Segments are groups of end-users. You can create a Segment from logical conditions, such as ‘first 30 days'.
With Segments, Candu gives you the power to moderate which Tutorials will be visible to different groups of end-users. Segments help you ensure that all of your end-users see the content that is most relevant to them.
Here are a few examples of Segments you can build:
Admin & Standard
Varying the level of access allows you to tailor instructions. A deeper dive with your admins can keep it simple for everyone else.
New & Returning
New end-users often want to understand the essentials of your platform, whereas returning end-users will want to go deeper.
Give your VIPs instructions that cater to their unique needs.
By default, Candu will provide you with the following Segments:
Only Me: This Segment only includes your individual login. It’s useful for testing Tutorials before sharing them with your end-users.
Everyone: This Segment includes all end-users. It is best used for as a fallback option for content that everyone should be able to access.
To create your custom Segment, first name and describe your Segment. This will help you find it later, and help others understand which end-users the Segment includes.
You can build a custom Segment from end-user
events (logins, button clicks) or
traits (email domains, location) using and/or logical conditions.
You can find all of your available options for
traits in your Event Stream.
If there are
traits that you’d like to use but don’t see, your engineering team should be able to help you set these up.
Candu allows you to use the following logical conditions to build your Segment: performed an event, were active, were new, and have a property.
Here are a few examples of Segments you can build with logical conditions:
Performed an Event
… allows you to group end-users who clicked on a button or adopted a feature within your platform
... allows you to focus on end-users who have logged into your product within a period, such as Last 30 Days
... allows you to group on end-users who have logged into your product for the first time, such as First 30 Days
Have a Property
… allows you to tag end-users with specific attributes, such as their email domain or location
Finally, you can combine multiple logical conditions using and/or logic (have X domain AND are new).