How are user traits and data sent through to Candu?
You can send through user traits like name, email, product type and role type either manually via the installation script using an identify call, via Webhooks or through a third party integration like Segment.
Does Candu have any reserved traits that are standardized?
Yes, please see below:
Trait | Type | Description |
String | Email address of a user |
Please make sure to the email through with a lowercase 'e'.
Why am I receiving a 403 Error when using Signed Identities?
There are a few things to check when experiencing batchEvent errors such as a 403 page.
Check that the ClientToken is correct in relation to the specific Workspace
Check that the Signed Identities Key is correct is relation to the specific Workspace
Be sure to add any traits you want to call. Traits accept an object with all the details you know about your user so that it can be used in segmentation.
Check that your script is written correctly with the details above. If using hmac be sure it falls after your listed traits as seen below:
