An HTTP Archive file (HAR) is a JSON-formatted log file of a web browser's interaction with a site. HAR files help Candu Support diagnose technical issues by showing the behind-the-scenes network activity when you run into a problem.
When you need a HAR file
Candu Support may request a HAR file when you're experiencing:
Performance problems with content loading or rendering
Network errors or timing issues with Candu requests
Generating a HAR file takes about 1-2 minutes.
Before you start
For best results:
Follow the exact steps that reproduce your issue
Identify the specific page URL where content should appear
Close unnecessary tabs to reduce file size and noise
Generating a HAR file
The process varies by browser. See instructions for your browser below:
Google Chrome
Navigate to the page where your Candu content should appear, then press:
Windows/Linux:
Ctrl+Shift+IMac:
Cmd+Option+I
Alternatively, you can right-click anywhere on the page and select Inspect, or select the vertical ellipsis (⋮) at the top-right of Chrome, then choose More Tools > Developer Tools.
Select the Network tab
Ensure recording is active
To the right of the red recording icon, select the Clear network log icon (⊘) to remove any existing traffic.
Check Preserve Log
Refresh the page and reproduce the exact steps that trigger the issue
Click the download icon (↓) to export the HAR file
Safari
Navigate to the page where your Candu content should appear, then press:
Mac:
Cmd+Option+I
Alternatively, you can right-click anywhere on the page and select Inspect Element, or from your top menu bar, select Develop > Show Web Inspector.
Select the Network tab
On the far-right, click the trash bin icon to remove any existing traffic
Check Preserve Log
Refresh the page and reproduce the exact steps that trigger the issue
Select Export to export the HAR file
