Related documents: Data Processing Agreement · Subprocessor List · SOC II report and pen test results available on request.
Our core commitments
We never send your end users' data to AI providers. Candu's AI features work with editor inputs only, things like a text prompt or a document you choose to upload.
Your data doesn't train AI models. We've configured our model providers with training turned off. What goes in stays yours.
All AI is opt-in. No AI features are active by default. You can turn them on/off at the account level, or toggle individual features independently.
AI calls go through Candu, not directly to OpenAI or Anthropic. All requests are made server-side by Candu. There's no direct connection between your workspace and any AI provider.
Current AI features
Code Chat: Connects to your GitHub repositories to help developers answer questions about your codebase using natural language.
It only receives the repository or repositories you select, the natural language prompt entered by the user, and the minimal code snippets needed to answer the request.
No end-user traits or CRM records are included.
Code is processed ephemerally with no long-term storage, and no embeddings or indexes are retained after the session.
Anthropic receives only the retrieved snippets required for inference, and does not use them for training.
Code Chat can be turned on/off at the account level.
Design Copilot: Helps editors design experiences, write and refine in-app copy.
It only receives what the editor actively provides: their text prompt, and any file they choose to attach (like a screenshot or a help article).
No user traits or CRM data are included.
Outputs are saved in Candu like any other content.
Design Copilot can be turned on/off at the account level.
Guide creation from public sources: Helps editors generate guides from public materials, like a help center article or documentation page.
The editor provides a public URL or uploads a document themselves, along with any selector hints they choose to approve.
No user records or internal data are sent.
Outputs are saved in Candu like any other content.
Guide creation from public sources can be turned on/off at the account level.
🚧 Candu's AI features are currently in beta. Features may change as we continue to develop them. Send feedback or questions to [email protected].