Installing Candu on Shopify

This guide will walk you through adding Candu to a Shopify site.

Adding Script Tags

To install Candu on your Shopify page, start by going to Themes and selecting the Edit Code option from the Actions dropdown, then select the theme.liquid option under Layouts.

Once you have opened the <head> section for your Shopify, paste your Installation Script here.

To find your Candu Script, go into the Candu Dashboard Settings > Installation tab from the top bar menu. Then, open the Embed tab on the left and copy the top code block as seen below:

Install Candu in Shopify with copy and paste! customer success software

Whitelisting Your Page

Before any content can be added or published, you must whitelist your page within Candu.

  • Go to Settings > Workspaces

  • Add your domain to the list under "Whitelisted Domains"

  • Please note that you can use wildcards here as needed. Add a * before or after the URL to add a wildcard

If you encounter CORS errors when publishing content, it likely has to do with whitelisting. To check, try whitelisting just the wildcard and clear the cache.

For more troubleshooting tips, check out our Installation Troubleshooting Guide.

Did this answer your question?