What is Content?

In Candu, content is considered to be the UI blocks that you build in the editor and then publish & embed within your site or product. Candu's drag-and-drop editor allows you to add content so you can create, test, and refine different user experiences from a single piece of content.

Examples of content you can create with Candu and embed in your product to improve your users' experience:

  • A new onboarding experience consisting of a getting started checklist with video guides

Example content you can create - A new onboarding experience consisting of a getting started checklist with video guides
  • A resource hub for once a user is activated that brings all of your key enablement resources together - release updates, video tutorials, FAQs, who to contact, CTAs to join your community, give feedback or launch a walkthrough guide - create a centralized engagement hub within your product

Example content you can create A resource hub for once a user is activated that brings all of your key enablement resources together -
  • Announcement banners to notify users of key updates - events, new features, upcoming renewals, changes to office hours, prompts to upgrade etc

Example content you can create Announcement banners to notify users of key updates - events, new features, upcoming renewals, changes to office hours, prompts to upgrade etc

We have an extensive range of pre-built, designed templates to support lots of different use cases, making it easy for you to get up and running with your first creation!

We have an extensive range of pre-built templates to support lots of different use cases

On each content you create you will be able to:

  • Access the Candu editor to update your content at any time

  • View Analytics about your content performance (after it has been embedded within your application!)

  • See a list of Users who have viewed/accessed your content

  • View the settings to manage your content

  • Access your Workspace Styleguide to update brand guidelines & styles


Content Statuses

When looking at your list of Content in Candu, there are three statuses:

  • Draft: The content has never been published.

  • Live: The content is currently published and up-to-date (this does not necessarily mean content is live and embedded within your application)

  • Pending Changes: The most recent edits have not yet been published. If the content is embedded once published, changes will pull through to your application If the content is not embedded changes will not yet be live.

Candu content has three statuses, draft, pending and live

Please note that these statuses will update even if you have not yet installed Candu. If you publish content without installing Candu & embedding content, it will not be visible to anyone.

If you have multiple Segments connected to a piece of content, the content status will update to 'Live' if you publish content to any of your connected Segments, even if others are in draft mode. You can see the status of each segment when you go to publish, or if you click the three hexagons in the upper left corner of the Editor, you can view each connected Segment, a preview of their content, and the publishing status.


Settings for Content

Select the Settings tab at the top of any content that you are currently editing to view and edit your options, including:

  • Content Details: view and edit the name and description of your content. The slug then appears below the name and is available to copy and use when configuring where the content appears in your application if you are manually embedding content rather than using the no-selector option via the Chrome Extension.

you can rename the name and description of your content at any time
  • Clone Content: this creates a duplicate of the current content and any connected Segments. The new copy will open automatically and include 'Copy' in the content name which you can then update. Analytics will not be connected to the new content.

  • Move to Section: you can organize your content in sections to keep track of everything as you create more! You can select which section you would like to add your content to from the drop down.

you can organize your content in sections to keep track of everything as you create more!
  • ⚠️ Archive Content: Archiving content is a reversible action, but it should not be done to any content that is embedded and live within your application. To view, recover, or permanently delete content, visit the Archived Content page.

  • ⚠️ Change Slug: If you need to change the slug at any point, you can do that here. If you've already embedded the content, changing the slug will cause it not to render until you update the slug in your installation. If you have not yet installed the content, you are safe to update the slug.

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