Help users find relevant guides at the right moment to drive product adoption.

Lauren Cumming avatar
Written by Lauren Cumming
Updated over a week ago

Launch Appcues flows using Candu content and link users directly to the flow that they want.

How to connect Candu and Appcues flows

  1. In the Candu Editor, open the content to which you want to add an Appcues flow.

  2. Add a button or a card to the content by dragging one from the elements or containers section of the palette on the left side of the page.

  3. Select the button or card. Click the dialog button in the lower right corner of the button or card, or select “Integrations” at the top of the toolbox on the right.

  4. Select the URL option and choose whether you want it to open in a new tab or not.

  5. Paste the Appcues flow permalink in the URL box. Once the flow is published in Appcues, permalinks can be generated from the header of the flow settings page (look for the permalink option). To learn more about finding the Appcues permalink, visit their help article. Note: the flow must be published for the permalink button to show in Appcues.

  6. Test your integration by opening the content in "Preview" and clicking the button you just created.

  7. The Appcues flow should launch as expected. If the flow does not open correctly, see troubleshooting tips below.

  8. If the link is configured correctly, click Publish.

Add an Appcues Guide to Candu Content, Powerful Solutions For Improving User Adoption

Troubleshooting Appcues flows:

  • Double-check that you have retrieved the correct permalink. It should follow the pattern

  • Confirm that the user name you are testing with is in the correct Appcues segment. Use the Appcues debugger to make sure that the user has access to the flow you’re trying to launch.

As with all buttons in Candu, you can configure event tracking. This allows you to identify all users who have clicked the button and launched the guide. For more information about event tracking, see Analytics.

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