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Account & Billing FAQs
Account & Billing FAQs

Questions about your Candu account and billing details.

Lauren Cumming avatar
Written by Lauren Cumming
Updated over a week ago

What are editor seats?

Anyone with access to a Candu account is considered to have an editor seat. Each editor has access to all of the work created and published in Candu from that account. Editor seats are limited in number according to the account’s pricing plan. However, guest accounts are unlimited and can view content and analytics information.

How do you calculate monthly active users (MAUs)?

MAUs are calculated as the total number of users who sign in to your platform in any given month. We use MAUs so that we don't charge you for dormant users who may be in your database but don't log any activity during a given month. MAUs are calculated on a rolling 30-day basis and updated nightly.

What if I exceed my monthly MAU's

If you exceed the number of MAUs in your plan, a member of the Candu team will contact you to upgrade your plan as needed. Rest assured that your users’ experience will not be affected.

Does Candu offer free trials?

Yes, we offer a free two-week trial of the Personal plan. With Personal, you can test Candu’s pre-built templates, even before you’ve generated content, to get a sense of how they will look in your app or website.

What happens at the end of my free trial?

At the end of your free trial your plan will automatically change to the Personal, free plan of Candu. Because we’d love to keep working with you, you will still have access to everything built during the trial, and you can continue building new content blocks.

The Growth plan is no longer on the Candu website, why not?

Candu's Growth plan was primarily made available for AppSumo users and was sold as a lifetime deal. You can see the AppSumo offer here.

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